Add the required CNAME DNS record

Location in Kodeefy admin

Store Admin > Website > Domains

Before you begin

Keep your Kodeefy Domains page open in another tab while updating your DNS records.

1
Open Store Admin.
2
Go to Website > Domains.
3
Select the custom domain.
4
Expand DNS Records.
5
Copy the values shown under Type, Name, and Required value.

Type will normally be CNAME.
Name may be www.
Required value must be copied exactly from Kodeefy.
Do not add https:// before the required value.
Do not add a slash at the end.

DNS field mapping

Your provider may call it	Enter this value
Type	CNAME
Host / Name / Alias	The Name shown in Kodeefy, often `www`
Target / Points to / Value	The Required value shown in Kodeefy
TTL	Auto, Default, or 300 seconds

DNS providers use different labels, but Host, Name and Alias usually refer to the same field. Target, Points to and Value also usually refer to the same field.

Step-by-step instructions

1
Open your domain provider. Sign in to the company where your domain is managed, such as Cloudflare, GoDaddy, Namecheap, Google Domains or Squarespace Domains, Hostinger, or another registrar or DNS provider.
2
Open DNS management. Look for one of these labels: DNS, DNS Management, DNS Records, Manage DNS, or Zone Editor.
3
Find or add the www record. Look for an existing record where the Name or Host is www. If an existing www A record or CNAME record points somewhere else, edit it to use the Kodeefy value, or remove the conflicting record before adding the new one. Do not keep two conflicting www records.
4
Add the CNAME record. Enter Type: CNAME. For Name or Host, copy the Name shown in Kodeefy. For Target or Value, copy the Required value shown in Kodeefy. Set TTL to Auto or Default.
5
Save the DNS record. Save or confirm the DNS change in your provider.
6
Return to Kodeefy. Go to Store Admin > Website > Domains, open the domain, click "I updated DNS", then click "Verify domain".

Root domain and www domain

example.com is the root domain. www.example.com is the www subdomain.

The CNAME record shown in Kodeefy usually connects the www version.

The root domain may need forwarding, an A record, ALIAS, or CNAME flattening depending on the DNS provider.

Follow the exact records displayed in Kodeefy. Do not guess or copy a record from another store.

If you use Cloudflare

Add the CNAME record under DNS > Records.
Start with Proxy status set to DNS only if verification is failing.
After Kodeefy verifies the domain, proxy settings can be adjusted according to the current Kodeefy domain guidance.
Do not create duplicate records for the same host.

How long does DNS verification take?

Many DNS changes appear within a few minutes, but some providers can take several hours. In rare cases, global DNS propagation may take up to 24 to 48 hours.

If verification fails immediately after saving the record, wait a few minutes and try again.

What does SSL pending mean?

After the DNS record is verified, Kodeefy still needs to issue and activate an SSL certificate for the domain. During this time, the domain may show SSL pending. This normally updates automatically after the DNS is correct.

Do not remove or repeatedly change the DNS record while SSL is being prepared.

If verification still fails

Confirm the record type is CNAME.
Confirm the Name or Host exactly matches the value shown in Kodeefy.
Confirm the Target or Required value is copied exactly.
Remove https:// from the target.
Remove any trailing slash.
Remove conflicting A, AAAA, or CNAME records for the same host.
Wait for DNS propagation.
Click "I updated DNS" and "Verify domain" again.
Check whether your provider automatically appended the root domain to the Host field.
Contact Kodeefy support if the record is correct but verification still fails.

Connect a custom domain

Connect your own domain name to a KODEEFY storefront.

Domain is not connected

Fix common custom domain connection issues.