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Troubleshooting

Domain is not connected

A domain usually fails to connect when DNS records are missing, incorrect, or still propagating.

Last updated 2026-07-10

Location in Kodeefy admin

Store Admin > Website > Domains or Settings > Domains

Step-by-step instructions

  1. 1

    Open the Domains page in KODEEFY.

  2. 2

    Compare the required DNS record with your domain provider's DNS settings.

  3. 3

    Confirm the CNAME host/name and target/value are exact.

  4. 4

    Save DNS changes at the provider.

  5. 5

    Wait for DNS propagation and check verification again.

Important notes

  • DNS changes are managed by your domain provider.
  • Propagation can take time depending on the provider and prior records.

Common problems

  • If the host value is wrong, verification will fail.
  • If another DNS record conflicts, ask your provider for help before deleting records.

Related articles

Connect a custom domain

Connect your own domain name to a KODEEFY storefront.

Add the required CNAME DNS record

A CNAME record connects your custom domain or www subdomain to your Kodeefy storefront. Follow the steps below using the exact Name and Required value shown in your Kodeefy Domains page.